Connect Pediatrics
Pediatric home healthcare provider delivering private duty nursing and therapy services to medically fragile children across Texas, Oklahoma, and Colorado.
CUSTOMER
Ezra Kuenzi
Co-founder & CEO | Connect Pediatrics
Challenge
Connect Pediatrics, a fast-growing pediatric home health provider, was caught in a common scaling trap: every wave of patient growth required proportional increases in administrative headcount. Schedulers spent entire days playing phone tag, sending texts, and updating spreadsheets to fill open shifts. By the time a clinician responded, the shift was often already filled or the family was frustrated.
Solution
Arya Health deployed AI-powered digital agents across Connect Pediatrics’ core operations, targeting scheduling and clinician engagement. Rather than replacing existing workflows, Arya’s agents worked alongside the operations team autonomously handling shift outreach, applicant follow-up, and clinician re-engagement while routing complex decisions back to human coordinators.
"We were growing fast but manual scheduling was becoming a ceiling," says CEO and co-founder Ezra Kuenzi. "Arya helped us break through it, increasing scheduler capacity by 25% without adding headcount."
Results
Scheduling: Arya’s staffing agent autonomously scheduled over 1,000 hours of clinical care, reducing manual outreach cycles and freeing schedulers to focus on complex cases. Scheduler productivity increased 25% without adding headcount.
The recruiting agent generated over 150 direct clinician applicants, engaging candidates faster than the manual process and significantly reducing time-to-fill for open roles.
Clinician Re-engagement: Arya identified and re-engaged inactive clinicians who had fallen out of the scheduling rotation, recovering hidden clinical capacity without new recruiting spend.
Operational Scalability: Connect Pediatrics broke the linear relationship between patient growth and administrative headcount, establishing an operational model that scales sustainably.
